Terms and Conditions
Terms and Conditions:
Your contract for the holidays described in this brochure is with E_z Trade 287 t/a SaltyCrax Packpackers (‘the Company’) and is made subject to the conditions below.
1. Bookings
a) To secure your booking, you should complete and sign the SaltyCrax Booking Form and send the original of this to the Company with a non refundable deposit of R1,000 per person (or amount advised by the Company). If you are booking within eight weeks of departure, full payment is required.
b) Your booking is accepted by the Company and becomes definite only from the date when the Company has confirmed acceptance in writing and issued a Confirmation Invoice. If for any reason the Company does not accept your booking your deposit will be returned.
c) If you arrange your holiday directly with the Company, all correspondence and other communications will be sent to the address specified by you on your Booking Form, which will be that of the first person named, unless indicated otherwise by you.
d) If your booking is made through a travel agent, all communication from the Company will be with the agent. All monies you pay to the travel agent are held by him/her on your behalf until we issue our Confirmation Invoice. After this, the travel agent holds the monies on the Company’s behalf.
e) The Company reserves the right to use any photographs and films taken during your stay or while on tours for use in a brochure or any other advertising material. The client agrees to these conditions when making the booking and will not receive monetary value for such material used.
2. Amendments and Cancellation
a) Amendments by You
The Company will make every effort to assist you if you wish to alter your arrangements but reserves the right to impose an amending charge of R750 per booking in the event of your wishing to change a booking previously confirmed by the Company up to 56 days before departure, together with communication charges and other expenses incurred by the company. These charges will be payable whether or not the Company is successful in confirming the amended reservation. Amendments made by you within 56 days of departure will be treated as cancellations and re-bookings. The normal cancellation charges detailed below will then apply. All amendments should be reconfirmed in writing, signed by the signatory of the original Booking Form.
b) Transferral of Bookings
You may change your booking up to 30 days before departure by transferring it to another person if you are unavoidably prevented from travelling and the transferee meets any and all the conditions which apply to the travel arrangements booked. The right to transfer is subject to a payment of an administration fee of R750 per person together with all additional charges of whatever sort imposed by the suppliers providing the component parts of the arrangements.
c) Cancellation by You
If you wish to cancel your booking you must advise the Company in writing (signed by the same person who signed the original Booking Form) sending such written notification (Recorded Delivery is advisable) to P O Box 150, Paternoster, 7381, Western Cape, RSA. Cancellation will come into effect on the day it is received by the Company. The following charges, in addition to your deposit and where applicable the
Date when Written Advice Percentage of Holiday
of Cancellation Received Price Payable
56 days or more prior Deposit
42 to 55 days prior 35% forfeit
28 to 41 days prior 50% forfeit
14 to 27 days prior 75% forfeit
Less than 14 days prior 100% forfeit
d) Amendments or Cancellation by the Company.
(i) If you do not pay the balance of the holiday price by eight weeks (56 days) before departure date, the Company reserves the right to treat the booking as cancelled, and to levy cancellation charges.
(ii) Every effort will be made to operate all holidays as advertised. However, we do plan the arrangements many months in advance and occasionally we may have to make changes and we reserve the right to do so at any time. In very rare circumstances, such as insufficient numbers on safari holiday departures, the company may have to cancel the whole or part of your holiday at any time up to four weeks prior to departure. In the event of any cancellation, the Company will use its best endeavours to offer alternative arrangements, whenever possible, of a comparable standard or to make a full and prompt refund for all monies paid by you.
(iii) The Company will not normally cancel any holiday within four weeks of departure, except in circumstances outside the Company’s control in the event of war or threat of war, riot, civil strife, industrial dispute, terrorist activities (threatened or actual), natural and nuclear disaster, fire or adverse weather conditions, or other circumstances amounting to force majeure or where a minimum requirement of passengers per tour is not met. The Company will then use its best endeavours to offer you an alternative holiday of comparable standard, or make full and prompt refund of all monies paid to it by you.
(iv) In the rare event of cancellation becoming necessary within four weeks of departure date for reasons other than the force majeure circumstances described in the preceding paragraph, then the Company will offer, whenever possible, comparable arrangements or a full refund of all monies received by the Company from you. In addition, if the Company cancels a holiday less than 7 days before departure, compensation of 10% of the holiday price (excluding insurance premiums, amendment charges and air fares) will be paid to you.
(v) The Company reserves the right to alter routes, schedules, itineraries, amenities and mode of transport, without prior notice, during the period of the holiday, due to circumstances or events which affect the stated intentions of the holiday. These influences may include, but are not limited to, sickness, mechanical breakdown, events emanating from political disputes, acts of terrorism (threatened or actual), adverse weather conditions, earthquakes, and other unpredictable or unforeseeable circumstances.
3. SaltyCrax Price Policy
a) The Company reserves the right to increase the tour price not less than 30 days before departure, to take account of: government action, accommodation rate fluctuations, increase in fuel costs or ground transportation charges, although it will absorb an amount equal to 2% of the price of your travel arrangements as arranged by the Company. The Company reserves the right to change any of the services, prices, or other particulars contained in this brochure at any time before we enter into a contract with you. If there is any change the Company will notify you before you enter into such contract.
b) After the Company has issued your initial Confirmation Invoice (after receipt of your signed Booking Form), should there be a need for any subsequent surcharges, these will be shown on a Supplementary Invoice, sent to you (or your travel agent) no later than nine weeks (63 days) prior to your departure date.
c) Payment of all invoices is due to reach the Company not later than eight weeks (56 days) prior to departure date. Provided that the Company receives settlement in full by the due date, it undertakes to absorb any price increases that may arise, relating to the tour, after that date, except for airfare increases or other costs deemed not part of the tour.
d) The financial commitments the Company undertakes in order to offer this guarantee mean that it is not able to make reductions in holiday prices should accommodation rates vary from those quoted in clause 4a.
e) If your holiday is booked within the eight week period mentioned here, then your Confirmation Invoice will have detailed the final surcharges (if any) that are due.
f) Should any final surcharges exceed 10% of the total price of your tour as invoiced at the time when your booking was first made, you are entitled to cancel your booking within 14 days of the date of issue of our Supplementary Invoice and obtain a full refund of all payments made to the Company, except for holiday insurance, other costs deemed not part of the tour and any amendment charge previously incurred. Cancellation advice is deemed to become effective on the date on which the Company receive this. Cancellations should always be notified in writing (Recorded Delivery is advisable), and sent to us at 20 Briza rd, Table View,
4. Luggage Allowance
Baggage on all our tours will be strictly limited to one large bag (barrel bag or internal framed backpack), weighing a maximum of 15kgs. We will also allow a smaller hand luggage bag or camera bag per person. In order to prevent complications on vehicles, this allowance must be adhered to. SUITCASES WILL NOT BE PERMITTED.
5. Authority on Tour
At all times the decisions of the operators guide or driver will be final. The client must at all times comply with the laws, and customs. Should the client be detected in any contravention of the above or be a nuisance or danger to the group the driver/guide may remove the client from the tour without any right to a refund or any liability to the Company. The client shall be obligated to make their way home at their own expense.
6. Responsibilities of the Company
(a) The Company applies all reasonable checks to ensure that those involved in the preparation and provision of your tour maintain the appropriate standards. The descriptions, information and opinions given in this brochure by the Company are given in good faith, based on the latest information at the time of going to press. Unless specifically advised to the contrary by the Company, nothing shown in any brochure or other publication (whether supplied by us or not) constitutes a condition or term of this contract, or shall be relied upon in any way. In exceptional circumstances outside the control of the Company, its agents or suppliers, such as, but not limited to, circumstances amounting to force majeure such as war, threat of war, political unrest, riots, civil disturbances, terrorist activities (threatened or actual), legally or illegally organised labour disputes, adverse weather conditions, and acts of God, the Company, its agents or suppliers cannot be held responsible for any limitation or withdrawal of facilities.
(b) The use by the Company of transport in connection with your tour is subject to the conditions of carriage of the operators or owners of such transport. These conditions may include the provision of the law of the country of the carrier or be subject to international conventions, which may limit or exclude the carrier’s liability.
(c) Please note that when you book excursions or other services locally you contract with the local company providing that excursion or service and not with the Company. The Company has no legal liability for anything that goes wrong with such an excursion or service and any claim which you might have arising from the excursion or service will be against the relevant local company and subject to the local company’s terms and conditions.
(i) You should regard as optional all activities and/or excursions mentioned in this brochure which are not undertaken on a vehicle belonging to the Company, and are not specifically stated as being included in the tour price.
(d) The Company, where appropriate and with reasonable discretion, shall afford initial general assistance to a client who suffers illness, personal injury or death during the period of his tour.
(e) The Company’s employees, agents, and representatives have no authority to vary these conditions.
(f) Due to the nature of hiking, camping, touring, driving and the general third-world conditions on our tour/ventures, the Company, their employees, guides and affiliates, do not accept responsibility for any client or dependant thereof in respect of any loss, injury, illness, damage, accident, fatality, delay or inconvenience experienced from time of departure to time of return, or subsequent to date of return, such loss, injury, etc. arising out of any such tour/venture organised by the Company.
7. Your Responsibilities
a) All passports, visas, health certificates, or other travel documents required for the holiday must be obtained by you, whose responsibility it remains to ensure that these are in order, and to meet any additional costs incurred (whether by you or by the Company on your behalf) as a result of failure to comply with such requirements. Any information or advice given by the Company on passports, visas, vaccinations, etc. is given in good faith but without responsibility on the part of the Company.
b) No credit or refund is possible for any unused services included in the basic tour price or for any lost, mislaid, or destroyed travel documents, or for departing the tour early or before it reaches its final destination.
c) You must obtain confirmed onward or return flight tickets prior to departure for
d) You are responsible for checking-in at the correct time. The Company cannot accept responsibility if you miss flights or tours as a result of late a check-in.
e) You acknowledge that the nature of the holiday is expeditionary and adventurous and that such tours may involve a certain amount of personal risk.
f) Travel insurance is compulsory and you should arrange such in your country of origin. You should be covered in the event of cancellation or curtailment, death, any medical or rescue expenses, as well as for any loss of baggage, money or personal items.
g) Each trip will require differing amounts of pocket money depending on the length of the journey, the individual’s needs and the specific conditions of each tour. Money is needed for meals en route throughout the tours at the specified restaurants/lodges/accommodation providers, curios, alcohol and soft drinks and other such excursions, not included in the tour price. Tipping is a customary practice in
h) Anyone with special dietary requirements is requested to advise us in writing at least one week prior to departure. Every effort will be made to supply the required diet, given that some of the areas travelled through are quite remote, set menu’s at certain venues are put in place and supplies are sometimes scarce.
8. Arbitration, Law and Jurisdiction
Your contract is with Saltycrax and any matters arising from it shall be governed by and construed in accordance with and shall be interpreted according to the laws of the
9. Data Protection Policy
In order to process your booking and to ensure your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass on the information to the various relevant suppliers of your travel arrangements such as hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law. Additionally, controls of data protection in
E_Z trade 287 cc t/a SaltyCrax backpackers and Adventures.
Registered office: 20 Briza rd, Table View,
